Terms & Conditions

Delivery

Delivery will take between 6-12 working days.

Returns Policy

We will accept any returns within 28 days. This means that as a customer you can shop safe in the knowledge that if you have any problems you can return an item for a full refund or replacement.

Returns Address

The Boot Lab,

Le Ceylan,

Rue de l’Aiguille du Fruit,

Courchevel Moriond,

Saint-Bon-Tarentaise,

73120

Unwanted Goods

If for whatever reason you’re not entirely happy with your goods, please email info@forktree.co.uk with the reason and we’ll confirm that it is OK to return them within 28 days for a full refund. All we ask is that you return the item unused in the original packaging with all the tags.

Exchanges

We understand that sometimes you’re in-between sizes and an item just doesn’t fit perfectly. No problem. Contact us via email, return the item in the original packaging and as soon as we receive the package we’ll dispatch a replacement immediately.

Express Refunds

Once your return is received in France and inspected (usually within 10 days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. This credit will not include any original shipping charges.

Faulty Items 

If an item is faulty within the 28 day period you can return it for a replacement.

Secure Payments

Fork Tree uses PayPal to secure your payment details for every transaction, one of the world’s largest and most secure payment processors. With PayPal you can either use your existing PayPal account or pay without being a Paypal member. Paypal provides a secure 128bit encrypted SSL session to protect your privacy including credit card information. Credit card numbers are never seen by us, nor are they stored by our system. Once your payment has been validated, your data are destroyed from Paypal: this is why we ask for your payment card number again for each new order. This provides the highest possible level of security to make your online shopping experience safe and secure.